Top 5 Restaurant Chatbots for Reservations 2024

Here are the top 5 restaurant chatbots for reservations in 2024:

  1. Chatfuel
  2. Tock
  3. OpenTable
  4. Tablein
  5. HiJiffy

These chatbots help restaurants:

  • Handle bookings 24/7
  • Reduce staff workload
  • Minimize booking errors
  • Improve customer service
Chatbot Key Feature Best For
Chatfuel Facebook integration Social media bookings
Tock Real-time table management High-end restaurants
OpenTable Large user base Increasing visibility
Tablein User-friendly interface Small restaurants
HiJiffy Multi-channel support Hotels with restaurants

Chatbots are changing how restaurants take reservations by automating the process, providing instant responses, and gathering valuable customer data. They're becoming essential tools for efficient restaurant management and enhanced customer experiences.

How Chatbots Are Changing Restaurant Reservations

Chatbots are making big changes in how restaurants handle bookings. These computer programs talk to customers, answer questions, and book tables. They work through websites, apps, or messaging platforms.

Here's how chatbots are helping restaurants:

Benefits for Restaurants Benefits for Customers
Handle more bookings at once Book tables anytime
Fewer phone calls to manage Get quick answers
Keep track of bookings easily No waiting on hold
Gather customer feedback Easy to use

Chatbots are always available, so people can book tables any time, day or night. This means restaurants don't miss out on bookings when they're closed.

These tools also help stop mistakes like booking the same table twice. They give fast answers to questions, which makes customers happy and saves time for staff.

Chatbots can work with different systems, so restaurants can manage all their bookings in one place. This helps keep everything organized and reduces errors.

In the next sections, we'll look at the top 5 restaurant chatbots for bookings in 2024. We'll see what they can do and how they help both restaurants and diners.

What Makes a Good Restaurant Chatbot

A good restaurant chatbot should have certain features to handle bookings well, help customers, and make things easier for the restaurant. Here's what to look for:

Easy to Use

The chatbot should give personal suggestions and answer questions well. It should feel like talking to a real person, making customers feel valued.

Fast and Correct Answers

A good chatbot should answer quickly and correctly. It should give info about:

  • Menu items
  • Table availability
  • Other important details

This helps make sure customers have a good experience.

Simple Setup

Restaurant owners should be able to set up and change the chatbot easily, without needing to know how to code. It should have a simple interface for making changes.

Works with Other Tools

The chatbot should work well with other systems the restaurant uses, like:

System Purpose
POS systems Handle payments
Delivery services Manage food orders

This helps make sure orders are processed and delivered on time.

Keeps Data Safe and Gives Useful Info

A good chatbot should:

  • Keep customer data safe and private
  • Give restaurant owners info about how well things are working

This helps small businesses and restaurants see how they're doing and make smart choices.

1. Chatfuel


Chatfuel is a chatbot platform that helps restaurants manage bookings. It uses AI to create a digital helper that can talk to customers, suggest dishes, and take orders.

How It Helps Customers

Chatfuel's chatbots can:

  • Answer common questions
  • Give info about the restaurant
  • Help customers right away

This quick help makes customers feel important and gives them a more personal experience.

Making Orders Easier

Chatfuel can take orders without needing people to do it. This means:

  • Customers can order easily
  • Fewer mistakes happen
  • The restaurant works faster

Helping with the Menu

The chatbots can show customers the menu and help them choose. They can:

  • Point out popular dishes
  • Explain what's in each dish
  • Suggest foods based on what the customer likes

This can help the restaurant sell more as customers find new things to try.

What Chatfuel Does How It Helps
Answers questions Customers get help fast
Takes orders Less work for staff
Suggests dishes Customers might buy more
Works all the time People can order anytime

Chatfuel is a good tool for restaurants. It helps talk to customers, makes work easier, and can increase sales.

2. Tock


Tock is a system that helps restaurants manage bookings. It uses computer programs to make things easier for both restaurants and customers.

Booking Tables

Tock's system lets people book tables quickly and easily. It can:

  • Figure out how many people usually eat at different times
  • Arrange tables to fit more people
  • Cut down on waiting times

This makes booking easier for customers and helps restaurants make more money.

Talking to Customers

Tock's chatbot can talk to customers in a friendly way. It can:

  • Remember what customers like
  • Suggest dishes they might enjoy
  • Tell them about special offers

This makes customers happy and more likely to come back.

Working with Other Tools

Tock works well with other systems restaurants use, like:

System What it Does
Cash registers Handle money
Customer lists Keep track of regular diners

This helps keep all the information in one place and stops mistakes.

Helping Restaurants Improve

Tock gives restaurants useful information about:

  • What customers like to eat
  • When the busy times are
  • How well the restaurant is doing

This helps restaurant owners make good choices about how to run their business.

What Tock Does How It Helps
Makes booking easy Customers can get tables faster
Talks to customers nicely People enjoy their visit more
Works with other tools Keeps everything organized
Gives useful info Helps restaurants get better

Tock is a good tool for restaurants that want to make booking tables easier and keep their customers happy.

3. OpenTable


OpenTable is a popular booking system that uses computer programs to help restaurants manage tables. It makes booking easier and gives restaurants useful information.

Smart Booking Management

OpenTable's computer programs look at:

  • Past booking patterns
  • What customers like
  • How many tables are free

This helps restaurants:

  • Manage bookings better
  • Cut down waiting times
  • Make customers happier

Useful Information

OpenTable gives restaurant owners helpful facts about:

Information How it helps
Booking trends Know when busy times are
Customer likes Understand what people want
Guest reviews See what customers think

This helps restaurants:

  • Make better plans
  • Change what they offer
  • Make smarter choices

Stopping Fake Bookings

OpenTable uses computer programs to spot and stop fake bookings. This keeps the booking system safe for restaurants and customers.

OpenTable is also working with ChatGPT, another computer program, to suggest restaurants to customers. This new feature will start small, with some users in the U.S. and Canada trying it first.

4. Tablein


Tablein is a booking system that helps restaurants manage tables. It turns old paper booking books into an easy-to-use computer tool.

Booking Management

Tablein's computer booking book helps staff handle bookings well. It:

  • Shows which tables are free right now
  • Lets staff change bookings easily
  • Helps fit in more customers

The system sends reminders to people who booked, so fewer people don't show up.

Customer Booking

Tablein lets customers book tables:

Feature Benefit
Book anytime People can book 24 hours a day
Use any device Book from phone, computer, or tablet
Get quick answers System checks if tables are free right away
Instant confirmation Customers know their booking is set

This makes it easy for people to book and helps restaurants give good service.

Works with Other Tools

Tablein can work with other computer systems restaurants use. This means:

  • All booking info is in one place
  • Staff can see all bookings easily
  • Restaurants can focus on making food and serving customers

5. HiJiffy


Booking Helper

HiJiffy is a chatbot that helps hotels manage bookings. It makes it easy for guests to:

  • Find open rooms
  • Book stays through chat
  • Get answers about bookings

This tool is simple to use and helps guests book rooms quickly.

Helping Guests

HiJiffy does more than just bookings. It also:

  • Answers questions about the hotel
  • Gives directions
  • Helps with hotel services

It gives fast and correct answers, which makes guests happy.

Works with Other Hotel Tools

HiJiffy fits in well with other hotel computer systems. This means:

  • It always has up-to-date info
  • It can give personal suggestions based on what guests like
  • It helps make the guest's stay better

Talks to Guests in Many Ways

HiJiffy can talk to guests through different apps:

App How It Works
Hotel website Chats with guests on the hotel's own site
Facebook Messenger Answers questions through Facebook
WhatsApp Helps guests via WhatsApp messages
Telegram Gives info through Telegram chats
Line Assists guests using Line app
WeChat Talks to guests on WeChat Helps with bookings made on
Email Answers guest emails

This makes it easy for guests to get help no matter how they like to talk to the hotel.

Comparing the Top 5 Chatbots

Here's a look at how the top 5 restaurant chatbots for bookings in 2024 stack up:

Chatbot What It Does Cost Main Selling Point
Chatfuel - Makes chatbots for Facebook Messenger
- Shows menus to customers
- Handles orders and answers questions
Business: €14.39 for Facebook & Instagram
Enterprise: $300 for Facebook & Instagram
Works well with Facebook Messenger
Tock - Manages bookings
- Works with cash registers
- Shows which tables are free
Ask for price Good at managing tables in real-time
OpenTable - Handles bookings and tables
- Works with cash registers
- Collects customer feedback
Ask for price Well-known name in restaurant bookings
Tablein - Easy to use
- Works with cash registers
- Manages bookings as they happen
Ask for price Simple to use for booking management
HiJiffy - Helps guests book rooms
- Answers questions about the hotel
- Works with hotel computer systems
Ask for price Full booking system for hotels

Each chatbot has its own features and prices. It's important to pick the one that works best for your restaurant.

How These Chatbots Help Restaurants

Chatbots have changed how restaurants handle bookings, talk to customers, and run their business. They do many jobs that used to take up staff time.

Here's how chatbots make things better for restaurants:

Area How Chatbots Help
Bookings - Check table free times quickly
- Let people book 24/7
- Cut down on booking mistakes
Orders - Take many orders at once
- Remember what customers like
- Tell customers about food choices
Customer Help - Answer common questions
- Give menu details (like allergy info)
- Collect what customers think after eating

Chatbots make work easier for restaurant staff. They:

  • Handle lots of bookings and questions at the same time
  • Free up staff to focus on in-person service
  • Help restaurants learn what customers like and don't like

By doing these jobs, chatbots help restaurants:

  • Make customers happier
  • Work more smoothly
  • Learn how to get better

In short, chatbots have made big changes in how restaurants work. They help with bookings, orders, and talking to customers, which makes eating out better for everyone.

Setting Up a Chatbot in Your Restaurant

Here's how to set up a chatbot for your restaurant:

Pick the Right Chatbot Tool

There are many chatbot tools out there. Look at these options:

Tool Good for
Tidio Easy to use
Collect.Chat Lots of options to change
Mobile Monkey Works well with other tools

Think about what you need and how much you can spend.

Set Up Quick Answers

Make your chatbot ready to help customers fast:

  • Write answers for common questions
  • Make a list of questions people often ask
  • Put these into your chatbot

This helps your chatbot answer quickly and lets your staff do other work.

Make Your Chatbot Feel Friendly

Add some nice touches to your chatbot:

  • Use pictures that fit your restaurant
  • Write friendly greetings

This makes talking to your chatbot more fun for customers.

Use What You Learn

Your chatbot can help you understand your customers better:

What to do How it helps
Look at what people ask Know what customers want
See what people like Offer better deals
Check when people book Plan your busy times

This info helps you make smart choices for your restaurant.

What's Next for Restaurant Reservation Chatbots

Restaurant chatbots are getting better. Here's what we might see in the future:

Personalized Experiences

Chatbots will use what they know about customers to:

  • Suggest dishes they might like
  • Remember special days
  • Offer deals based on past orders

This will make customers happier and help restaurants make more money.

Voice Booking

People will be able to book tables by talking to their smart speakers or phones. This makes booking easier for those who prefer to speak instead of type.

Better Data Use

Chatbots will give restaurants more info about:

Information How It Helps
What customers like Improve menu
Busy times Plan staff schedules
Customer feedback Fix problems quickly

This helps restaurants work better and make customers happier.

Working with People

Sometimes, chatbots might need help from real people. Restaurants will need to:

  • Know when to let staff take over
  • Make sure customers still get good service

By using chatbots well, restaurants can:

  • Make booking easier
  • Help staff focus on serving food
  • Give customers a better experience

As chatbots get smarter, they'll help make eating out even better for everyone.


Chatbots have changed how restaurants take bookings. They use computer programs to make things easier for both restaurants and customers. The top 5 restaurant chatbots for bookings in 2024 offer many helpful features.

Here's how chatbots help restaurants:

Benefits for Restaurants Benefits for Customers
Handle more bookings at once Book tables anytime
Less work for staff Get quick answers
Fewer booking mistakes No waiting on hold
Learn what customers like Easy to use

Chatbots do more than just take bookings. They can:

  • Answer questions about the restaurant
  • Suggest dishes to customers
  • Help with special requests

As computer programs get better, we'll see more things chatbots can do. Some new features might include:

  • Booking by talking to your phone
  • Guessing how busy the restaurant will be
  • Remembering what each customer likes

Restaurants that use chatbots can:

  • Make customers happier
  • Help staff focus on serving food
  • Learn how to make their business better

In short, chatbots are making big changes in how restaurants work. They help with bookings, talking to customers, and running the business. This makes eating out better for everyone.


What are restaurant chatbots?

Restaurant chatbots are computer programs that help with:

Task Description
Bookings Take table reservations
Menu Show food options to customers
Orders Handle food and drink orders
Questions Answer common customer queries
Feedback Ask customers what they think
Delivery Update customers on order status

These tools make it easier for restaurants to talk to customers and handle day-to-day tasks.

Can a restaurant use a chatbot?

Yes, restaurants can use chatbots. They help make things better for both the restaurant and its customers:

For Restaurants For Customers
Less work for staff Easy to book tables
Fewer mistakes Can order food simply
Better organized Get quick answers
Learn what customers like Tell about food needs

Chatbots like ChatBot help restaurants work better and make customers happier. They're a good way for restaurants to use computers to improve how they work.

Related posts

    Your 24/7 AI answering service

    Get started with Loman today and never miss another customer lead.

    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.